Ratings & reviews for Siccas Guitars

Trusted and verified vendors

FAQ and Details about Trusted and Verfied Vendors

How does a dealer become a Trusted Vendor?

All dealers must provide a copy of their ID, trade license or excerpt from the commercial register, and where necessary, confirmation of identity from dealers previously activated on OhGuitar.

Six-months probationary period

Only dealers who have been active on OhGuitar for six months with no unresolved disputes can become Trusted Vendor.

Do I have any special guarantee or warranty when buying from a Trusted Vendor?

Trusted Vendor warranty conditions are in accordance with the law. An extended warranty is not provided.

What does the Trusted Vendor Seal indicate about a dealer?

Trusted Vendors are retailers of commercial guitars and undertake to comply with certain conditions, among others that:
1. The information published on the platform and made available to OhGuitar about itself and its company is true
2. They only sell original products from reputable sources
3. That they accurately state the condition of their goods and report any defects or damage in writing and by means of pictures
4. They respond to customer inquiries about OhGuitar that are received by e-mail, usually within five business days.
Ensuring fair business transactions is a priority. In the event of discrepancies, the dealer and the customer together seek a mutually satisfactory solution. Violation of one or more of these conditions may result in the temporary or permanent loss of the seller's seal of confidence or - in the case of serious violations - membership of OhGuitar.

The OhGuitar Trusted Vendor Guidelines

Every dealer that has the Trusted Vendor Seal is committed by signature to comply with the following guidelines:
- We operate a commercial guitar business.
- All the information that we post on the platform and give to OhGuitar about our company is truthful.
- We are a financially established company, we stand by our obligations, and we make our payments reliably and on time.
- We sell only authentic goods from trusted sources.
- We truthfully state the condition of our goods and point out any signs of use, defects or damage, where applicable, in writing and in images.
- We generally offer guitars/gear that are in stock and that we can deliver at short notice. If the guitars/gear to be delivered are not in stock, we state the expected delivery time.
- Once a payment is processed, we will deliver the goods within the designated time, provided no other agreements have been made with the buyer.
- We answer OhGuitar customer inquiries that arrive by e-mail, within five working days.
- In principle we only ship insured merchandise or bear the shipping risk ourselves.
- We always strive to ensure the transaction is fair. Should there be disagreements, we will work with the customer to find a mutually satisfactory solution.

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